June 15, 2017
In a recent article in the Harvard Business Review, the authors, all MDs, lay out how data-rich electronic health records (EHRs) have the potential to improve patient care – but only if the data is used correctly. They offer steps to follow to make sure that data is a routine part of the patient care process, and emphasize the importance in this era of value-based care.
We see it, too. Our clients know they have more patient information than ever before, and are looking for what I call a “magic dashboard” to intuitively mine what they need, when they need it. We often hear they want to focus on the staffing side of optimizing patient care to answer such questions as: What’s our skill mix and its match to patient acuity? What are our performance ratings and any correlations with overtime, PTO or other scheduling issues? What are our quality outcomes, productivity, and the general health of the department? They recognize these are not only key indicators in terms of time and cost efficiencies, but of patient care quality and excellence.
The need goes beyond that of clinical staffing managers, as CEOs, CNOs, CIOs, CFOs, CHROs and anyone in healthcare looks to turn analytics into action. The trick, of course, is integrating the reams of patient data with other systems, then parsing that information based on role.
With Infor Healthcare Human Capital Management, disparate data sources—talent management, payroll, human resources, scheduling and third-party systems such as EHRs and survey data—are brought together in one system. Defined data marts offer the granular information needed to meet daily needs. For example, flexible census capability can be captured as often as every two hours, and hours can be rolled up to offer per-patient, per day, insights.
These daily and pay period reports allow short-term forecasting, but, long-term, leaders also uncover valuable insights into how this data affects patient care. Overtime, staff-burn-out, long wait times or uptick in incidences such as wounds and falls, are all symptomatic of larger issues—and lower HCAHPS scores.
The issue of analytics and its role in quality patient care is growing. I’d like to hear your ideas and thoughts about the importance and use of data in care quality—and its role in your strategic vision. For more information and a demo on how Infor Healthcare Human Capital Management can help, you can view this webinar.
Alan Bateman, Industry Strategy Director, Infor Healthcare