Infor Hospitality: A Better Experience for Everyone

Hospitality’s edge is honed by business intelligence

March 7, 2017

Business intelligence (BI) tools have evolved from being somewhat useful to being essential for helping hospitality organizations thrive. Armed with the right information, decision-makers better …

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Is Win-Win Still Winning? Part Two

January 30, 2017

Employee value over the long term – who wins? The first act of turning an applicant into an associate is to hire one, which is …

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Is Win-Win Still Winning? Part One

January 17, 2017

Conventional Wisdom would tell us that the business world loves a win-win scenario, where two parties mutually benefit from establishing a relationship or alliance. Conventional …

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Hospitality Trends in 2017

November 3, 2016

Asking what the next big thing in hospitality automation will be is always something of a trick question. Industry watchers generally follow product announcements with …

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Hey, You, Get Off of My Cloud!

September 24, 2016

Surviving the Transition to “Community Model” Software By Bernard Ellis, Vice President of Industry Strategy, Infor Hospitality After cautiously testing the cloud computing waters for …

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Predictions for Hospitality Technology in 2016

February 24, 2016

What a difference a year made in hospitality technology. For Americans, Chip-and-PIN/EMV appears to be the new Y2K – those who prepared are feeling terribly …

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What Are My Guest Preferences? That’s for Me to Know… Part 2 of 2

December 21, 2015

To my five-star hotel customers, yes, I know you know how to do this for your best of customers and your highest of rollers. Please …

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What Are My Guest Preferences? That’s for Me to Know… Part 1 of 2

December 8, 2015

Last week the time came for me to have deep-dive design meetings with product management from the leading Customer Relationship Management (CRM) system provider we acquired some months back. The task at hand: figuring out what must be done to create a “CRM Hospitality Edition.” As most of you would probably agree, one of the most laborious aspects of our “common sense” industry is explaining how it really works to an outsider, assuming he or she is interested enough to completely hear you out of course.

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Step Aside Revenue, the Dawn of Enterprise Optimization Is Here

November 19, 2015

Classical and even more current revenue optimization practices and technologies have focused too narrowly on maximizing room revenue, and more recently, to minimizing the distribution and marketing costs associated with that revenue. A new practice called Hospitality Enterprise Optimization, using the proven analytical abilities of revenue managers and the systems at their disposal, will go a long way to finding that lost profit.

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Why You Shouldn’t Let a Millennial Run Your Next IT Implementation

September 22, 2015

Millennials are among us: “They”are now “we.” They are bright. They are competent. They are contributing with the best of us. Now starting to enter …

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