Infor Hospitality: A Better Experience for Everyone

The lessons of the concierge – mastering omnichannel

November 28, 2017

In a previous post, we discussed the importance of mapping the guest journey in delivering a compelling experience. But what are the capabilities needed to …

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When revenues, not RevPar, are rising

October 20, 2017

The hospitality industry is riding a wave of growth, giving us a lot to celebrate. Hotel revenues were almost $200 billion in 2016 – an …

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Attracting the frictionless consumer

September 15, 2017

Today’s guests, especially Millennials, are consumers-by-Amazon, conditioned to communicate solely through their devices and receive immediate, personalized results and attention. These new consumers are “frictionless,” …

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Are you ready for the Amazon age?

August 14, 2017

The hospitality industry is at a crossroads. Traditionally, success has been built on personal, one-to-one relationships, and the customer loyalty that went with carefully building …

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Gaining Competitive Edge with Hotel Systems Integrations

July 10, 2017

Hotels are increasingly focused on delivering a frictionless and consistent experience, not only for guests, but for employees as well. To achieve this, hotels must …

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Hotel PMS in the Cloud: A new breed of consumer sparks digital disruption

May 22, 2017

  When it comes to digital disruption, the question for savvy hotel operators is no longer whether it will happen — because it is happening. …

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Evolution of Guest Experience

April 14, 2017

With an increasing focus on guest experience across many business sectors, the hotel industry needs to stay at the forefront of guest service trends. But …

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Hospitality’s edge is honed by business intelligence

March 7, 2017

Business intelligence (BI) tools have evolved from being somewhat useful to being essential for helping hospitality organizations thrive. Armed with the right information, decision-makers better …

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Is Win-Win Still Winning? Part Two

January 30, 2017

Employee value over the long term – who wins? The first act of turning an applicant into an associate is to hire one, which is …

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Is Win-Win Still Winning? Part One

January 17, 2017

Conventional Wisdom would tell us that the business world loves a win-win scenario, where two parties mutually benefit from establishing a relationship or alliance. Conventional …

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