Infor Hospitality: A Better Experience for Everyone

Don’t get cloudwashed

July 27, 2018

As hoteliers ramp up the urgency around upgrading their nerve center – the PMS – to better meet the challenges of guest expectations, rising labor …

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Surging profits through demand pricing

March 8, 2018

A quarter million dollars in lost profits in a single year. That is how much a $2 reduction in the average daily rate for a …

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The digitally transformed consumer, friend or foe?

February 15, 2018

I used to say that Hospitality has not changed a great deal since the beginning of time, and as we know innkeepers have played their …

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The lessons of the concierge – mastering omnichannel

November 28, 2017

In a previous post, we discussed the importance of mapping the guest journey in delivering a compelling experience. But what are the capabilities needed to …

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When revenues, not RevPar, are rising

October 20, 2017

The hospitality industry is riding a wave of growth, giving us a lot to celebrate. Hotel revenues were almost $200 billion in 2016 – an …

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Attracting the frictionless consumer

September 15, 2017

Today’s guests, especially Millennials, are consumers-by-Amazon, conditioned to communicate solely through their devices and receive immediate, personalized results and attention. These new consumers are “frictionless,” …

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Are you ready for the Amazon age?

August 14, 2017

The hospitality industry is at a crossroads. Traditionally, success has been built on personal, one-to-one relationships, and the customer loyalty that went with carefully building …

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Gaining Competitive Edge with Hotel Systems Integrations

July 10, 2017

Hotels are increasingly focused on delivering a frictionless and consistent experience, not only for guests, but for employees as well. To achieve this, hotels must …

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Hotel PMS in the Cloud: A new breed of consumer sparks digital disruption

May 22, 2017

  When it comes to digital disruption, the question for savvy hotel operators is no longer whether it will happen — because it is happening. …

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Evolution of Guest Experience

April 14, 2017

With an increasing focus on guest experience across many business sectors, the hotel industry needs to stay at the forefront of guest service trends. But …

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