Infor Hospitality: A Better Experience for Everyone

Leveraging technologies to create better experiences for guests, staff, and executives

What Are My Guest Preferences? That’s for Me to Know… Part 2 of 2

12/21/2015

To my five-star hotel customers, yes, I know you know how to do this for your best of customers and your highest of rollers. Please don’t send me hate mail. But what if they booked through an OTA because, gasp, it was easier for them, or what if their booking ... Continue reading What Are My Guest Preferences? That’s for Me to Know… Part 2 of 2 »

What Are My Guest Preferences? That’s for Me to Know… Part 1 of 2

12/08/2015

Last week the time came for me to have deep-dive design meetings with productmanagement from the leading Customer Relationship Management (CRM) systemprovider we acquired some months back. The task at hand: figuring out what must bedone to create a “CRM Hospitality Edition.” As most of you would probably agree, oneof ... Continue reading What Are My Guest Preferences? That’s for Me to Know… Part 1 of 2 »

Step Aside Revenue, the Dawn of Enterprise Optimization Is Here

11/19/2015

Classical and even more current revenue optimization practices and technologies have focused too narrowly on maximizing room revenue, and more recently, to minimizing the distribution and marketing costs associated with that revenue. Expanding the same practice to other revenue streams has been a natural next step for some revenue managers ... Continue reading Step Aside Revenue, the Dawn of Enterprise Optimization Is Here »

Why You Shouldn’t Let a Millennial Run Your Next IT Implementation

09/22/2015

Millennials are among us: “They”are now “we.” They are bright. They are competent. They are contributing with the best of us. Now starting to enter their mid-thirties, many are in management roles, and probably beating many gen X’ers and boomers at their own game. They are famously tech savvy, having ... Continue reading Why You Shouldn’t Let a Millennial Run Your Next IT Implementation »

Best Western properties around the world are quick to adopt Infor HMS with two-way CRS interface

04/07/2015

Infor HMS two-way connectivity to Best Western central reservation system delivers real-time visibility into critical hotel information including room rates and inventory, helping hoteliers to make better informed decisions and maximize revenue potential by focusing more on the guest experience rather than searching for data. Three properties in France have ... Continue reading Best Western properties around the world are quick to adopt Infor HMS with two-way CRS interface »

The world’s largest hotel company launches Infor EzLITE Revenue Management System

03/31/2015

By deploying Infor EzLITE, it’s now easier for 15 billion pricing decisions per month to be made across 4,500 of Wyndham Hotel Group’s properties. Instead of having to find the time and resources to manage the nuances of revenue management, Wyndham owners can now focus on what matters most: servicing ... Continue reading The world’s largest hotel company launches Infor EzLITE Revenue Management System »

About this Blog

The Infor Hospitality team sharing ideas and stories that illustrate how technology that delivers a superior user experience, empowers staff and executives to deliver a superior guest experiences.

About the authors