According to the findings of a recent Hotel Compete survey of over 32,000 US hotels, “the revenue management and pricing activity in all hotels in the US market is restricted to only half of all stay nights.” And it is even more difficult for limited service hotels to revenue-manage because ... Continue reading Revenue management a reality for limited service hotels »
Guest post by Mukund Mohan, Hospitality Industry Strategist, Infor To enhance guest satisfaction,many ofthe top chains are building a B2C (business-to-consumer) mobile strategy by making all or most of their internal applications available on a mobile platform. We all know what mobility is and some of its obvious benefits. In ... Continue reading Mobilizing the Hotel Enterprise for Advanced Guest Service: Mobile Enablement Beyond the Front Desk »
Sustainability is defined as the ability “to meet the needs of the present, without compromising the ability of future generations to meet their needs.” 1 For the hospitality industry, managing the infrastructure of buildings, facilities, and equipment is critical to the operational success of the hotel. At the same time, ... Continue reading Sustainable Strategies in Hospitality »
Mike Spencer, Director, Infor HMS Global Deployment Extensive preparation, planning, and collaboration go into the deployment of Infor HMS. It’s no surprise that Director of HMS global deployment Mike Spencer brings his passionate perseverance to everything he does. Why deployment?After attending Northern Arizona University’s Hospitality bachelors program, I began working ... Continue reading The Face Behind the Solutions: An Interview with Mike Spencer, Director, Infor HMS Global Deployment »
Guest post by Doug Koontz, Director, Support Hospitality Solutions Do you want a speedy resolution to support incidents? Learn more about Infor Xtreme Support. Specialized industry experts with long tenure provide deep industry knowledge. Personalized support with customer self-service web portal; Customers can access incidents online with wizards that support ... Continue reading Infor Xtreme for Support »
Guest post by Stewart Applbaum, Senior Vice President and General ManagerInfor Hospitality Group One of the key challenges that many hospitality and gaming organizations face is maximizing customer satisfaction AND profitability through revenue management. “How do I offer my guests the best price and ensure customer satisfaction, but still be ... Continue reading Everyone’s Happy from Customers to Revenue Managers »
