Infor Hospitality: A Better Experience for Everyone

Leveraging technologies to create better experiences for guests, staff, and executives

Hey, You, Get Off of My Cloud! part 1 of 2

05/24/2016

Surviving the Transition to Community Model Software By Bernard Ellis, Vice President of Industry Strategy, Infor Hospitality After cautiously testing the cloud computing waters for almost twenty years, the hospitality industry has been diving in head first lately, and for the most part, made nice, controlled entries with minimal splash. ... Continue reading Hey, You, Get Off of My Cloud! part 1 of 2 »

Predictions for Hospitality Technology in 2016

02/24/2016

What a difference a year made in hospitality technology. For Americans, Chip-and-PIN/EMV appears to be the new Y2K - those who prepared are feeling terribly anti-climactic, and those who ostriched, so far, havent felt much pain. It did, however, provide more widespread awareness of the need for credit card tokenization, ... Continue reading Predictions for Hospitality Technology in 2016 »

What Are My Guest Preferences? That’s for Me to Know… Part 2 of 2

12/21/2015

To my five-star hotel customers, yes, I know you know how to do this for your best of customers and your highest of rollers. Please don’t send me hate mail. But what if they booked through an OTA because, gasp, it was easier for them, or what if their booking ... Continue reading What Are My Guest Preferences? That’s for Me to Know… Part 2 of 2 »

What Are My Guest Preferences? That’s for Me to Know… Part 1 of 2

12/08/2015

Last week the time came for me to have deep-dive design meetings with productmanagement from the leading Customer Relationship Management (CRM) systemprovider we acquired some months back. The task at hand: figuring out what must bedone to create a “CRM Hospitality Edition.” As most of you would probably agree, oneof ... Continue reading What Are My Guest Preferences? That’s for Me to Know… Part 1 of 2 »

Step Aside Revenue, the Dawn of Enterprise Optimization Is Here

11/19/2015

Classical and even more current revenue optimization practices and technologies have focused too narrowly on maximizing room revenue, and more recently, to minimizing the distribution and marketing costs associated with that revenue. Expanding the same practice to other revenue streams has been a natural next step for some revenue managers ... Continue reading Step Aside Revenue, the Dawn of Enterprise Optimization Is Here »

Why You Shouldn’t Let a Millennial Run Your Next IT Implementation

09/22/2015

Millennials are among us: “They”are now “we.” They are bright. They are competent. They are contributing with the best of us. Now starting to enter their mid-thirties, many are in management roles, and probably beating many gen X’ers and boomers at their own game. They are famously tech savvy, having ... Continue reading Why You Shouldn’t Let a Millennial Run Your Next IT Implementation »

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The Infor Hospitality team sharing ideas and stories that illustrate how technology that delivers a superior user experience, empowers staff and executives to deliver a superior guest experiences.

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