Infor Customer Experience Suite

Applying a concierge’s mindset to omni-channel engagement

July 28, 2017

In two previous posts in this series, we discussed how guest relationship management fundamentally differs from conventional approaches to CRM and the importance of mapping …

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Go beyond “point A to point B” to deliver a superior guest experience

July 20, 2017

In a previous post, we looked at how Guest Relationship Management is fundamentally different than conventional CRM. Now we’ll review how mapping out the guest’s …

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Empowering Asset Managers with Data Science

July 14, 2017

The Asset Management industry has endured a lot of change over the last fifteen years. It’s a resilient space that has survived everything from the …

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What the Sirius Decisions Demand Unit Waterfall means for B2B marketers

July 11, 2017

A few weeks ago, Sirius Decisions, the thought leader around all things B2B Marketing and Sales, unveiled their largest shift in the architect of the …

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5 ways the Hospitality industry can reinvent traditional CRM

July 6, 2017

When it comes to customer relationship management, not all industries are created equal – which means a one-size-fits-all approach to CRM solutions can’t address the …

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Achieving CRM “nirvana”

July 5, 2017

Breaking News – Customer Relationship Management (CRM) is not just a software application! CRM is a business process.  It’s a way of doing business along …

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How marketers can segment their way to success

June 7, 2017

We all know the golden rule of buying of a property is location, location, location. These days, the golden rule of marketing surely must be …

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Tips to developing meaningful Marketing metrics

May 25, 2017

It’s simple, if you aren’t tracking the right marketing metrics, you aren’t going get the C-suite support you need.  Gone are the days when marketing …

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3 ways to build customer engagement with Configure Price Quote technology

May 19, 2017

Whether you’re selling doors, windows, furniture, or other building items, you can boost deal sizes, increase win rates, and enhance top-line sales with a technology-driven …

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Top 3 things to consider when choosing your CRM solution

May 17, 2017

We can all agree there are plenty of solutions and vendors to choose from when it comes to CRM as it is a fundamental requirement …

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About this Blog

Welcome to the Customer Experience Suite blog.  Follow this blog to learn about valuable industry insights, product announcements, events and more. Infor Customer Experience suite helps organizations integrate customer data, accelerate customer engagement and gain a complete view of their customers.
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