Infor Customer Experience Suite

2018 customer-centric marketing planning

November 20, 2017

Last month we posted the first in a series of blogs to address the issues around evolving marketing from being product centric to becoming customer-centric. …

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Delivering richer real-time experiences in Banking

November 3, 2017

The same dynamics that have rewritten the rules for virtually every type of commercial relationship are also reshaping the banking industry – and banks are …

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The journey to greater customer engagement – the big picture

October 19, 2017

It is an exciting time to be in marketing. So much is changing including the marketing technology (MarTech), the buyer’s behavior and power, and the …

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Achieving CRM “nirvana”

July 5, 2017

Breaking News – Customer Relationship Management (CRM) is not just a software application! CRM is a business process.  It’s a way of doing business along …

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How marketers can segment their way to success

June 7, 2017

We all know the golden rule of buying of a property is location, location, location. These days, the golden rule of marketing surely must be …

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3 ways to build customer engagement with Configure Price Quote technology

May 19, 2017

Whether you’re selling doors, windows, furniture, or other building items, you can boost deal sizes, increase win rates, and enhance top-line sales with a technology-driven …

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Top 3 things to consider when choosing your CRM solution

May 17, 2017

We can all agree there are plenty of solutions and vendors to choose from when it comes to CRM as it is a fundamental requirement …

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Steps to avoid dueling messages and touchpoints with your customers

May 11, 2017

With customers in the driver’s seat, they are setting the pace of when, where and how they interact with a brand.  It’s forced brands to …

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Delivering consistent experiences, even with employee turnover

April 19, 2017

Over the past few years, countless news stories have speculated about the impact the aging population of baby boomers will have on everything from the …

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It’s not just you relying on your CRM data

March 23, 2017

Have you ever been to a live performance whether a sporting event or a musical performance?  One of the main things the performers try to …

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About this Blog

Welcome to the Customer Experience Suite blog.  Follow this blog to learn about valuable industry insights, product announcements, events and more. Infor Customer Experience suite helps organizations integrate customer data, accelerate customer engagement and gain a complete view of their customers.
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