Infor Customer Experience Suite

3 ways to build customer engagement with Configure Price Quote technology

May 19, 2017

Whether you’re selling doors, windows, furniture, or other building items, you can boost deal sizes, increase win rates, and enhance top-line sales with a technology-driven …

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Steps to avoid dueling messages and touchpoints with your customers

May 11, 2017

With customers in the driver’s seat, they are setting the pace of when, where and how they interact with a brand.  It’s forced brands to …

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Simple re-targeting – does it really work?

May 5, 2017

I’ll kick things off with a few scenarios that I think most people can relate to.  It illustrates how using simple re-targeting in your campaigns …

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The why factor

April 26, 2017

I recently purchased a dining table that had been refurbished from an old door found in a landfill. Once I read how the craftsman was …

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CRM—Do the right thing

April 25, 2017

The age-old misnomer with buying CRM software has been “If we build it they will come”, but everyone has learned by now that doesn’t work. …

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Delivering consistent experiences, even with employee turnover

April 19, 2017

Over the past few years, countless news stories have speculated about the impact the aging population of baby boomers will have on everything from the …

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After the signature – contract management

April 5, 2017

A lot of focus goes into managing contracts through the negotiation process but there is also a lot to handle after the signature. Contracts can …

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It’s not just you relying on your CRM data

March 23, 2017

Have you ever been to a live performance whether a sporting event or a musical performance?  One of the main things the performers try to …

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Your Digital Fingerprint

March 17, 2017

You can tell a lot about a person by their morning routine. That’s because from the moment we turn off our alarm in the morning …

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Mastering automated customer service

March 15, 2017

As I sit and browse through the running list of content topics and best practices that I have written down in my notebook, I continue …

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About this Blog

Welcome to the Customer Experience Suite blog.  Follow this blog to learn about valuable industry insights, product announcements, events and more. Infor Customer Experience suite helps organizations integrate customer data, accelerate customer engagement and gain a complete view of their customers.
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