Infor Customer Experience Suite Blog

Infor CRM: A Simple Machine

05/25/2016

Unless you’re an engineer or in elementary school you probably don’t spend a lot of time appreciating how much better your life is due to 6 devices known as simple machines (pulley, lever, screw, etc.) . I don’t blame you, I didn’t give them a second thought…….until I had a ... Continue reading Infor CRM: A Simple Machine »

One “Must-Have” Key To Marketing Success

05/24/2016

One year I was a speaker at an HSMAI marketing event, where the theme was using marketing technologies to “get closer to the customer”, and I fielded some questions from the audience after my talk. One question stuck in my mind to this day, and my answer (expanded here on ... Continue reading One “Must-Have” Key To Marketing Success »

How Infor CRM can enhance population health and improve the patient experience

05/09/2016

I was preoccupied and pondering ideas for my very first blog when it came to me. Literally. In the form of yet another ‘reminder’ letter from my husband’s former physician - courtesy of the US Post office. Hadn’t I called – yet again - and asked to be removed from ... Continue reading How Infor CRM can enhance population health and improve the patient experience »

Who owns the customer experience in your organization?

05/06/2016

So…. I had this guy ask me a really pointed question the other day. He asked me if I think of CX as just mobile and web or do I look at it like people who work in customer service. I paused and thought about it for a minute…. However, ... Continue reading Who owns the customer experience in your organization? »

How to Develop Internal Support for a CPQ System

05/03/2016

This is an easy one for people who have seen the success associated with a configure price quote implementation…Shhhhh….LISTEN. The support is all around you, just become aware and begin to capture the pieces of information as they become available. Listen to the VP of Sales…are they saying the products ... Continue reading How to Develop Internal Support for a CPQ System »

Is Excel Really a CPQ Solution? Really?

04/18/2016

I have had the opportunity to speak with many companies about their CPQ needs and requirements over the past several years. The term CPQ (Configure, Price, Quote) has taken on lots of meanings to different people throughout an organization. One of the largest misconceptions about CPQ is that Excel by ... Continue reading Is Excel Really a CPQ Solution? Really? »

Win by Association: Using the Associations Tab to Win More Business

03/16/2016

The overall goal of any CRM software is to manage the entire relationship you have with a customer. Strategic relationships are crucial to a company’s success. So here is the question: How can we track that information to utilize and build upon those strategic relationships? In Infor CRM we achieve ... Continue reading Win by Association: Using the Associations Tab to Win More Business »

CLM – Streamlining the sell side contract process

03/14/2016

Sales teams are always looking to sell more things to more people, it is how they are wired and that is a good thing. Unfortunately for most sales teams they run into many roadblocks in their quest to sell more. One common roadblock is the contracting process. In a lot ... Continue reading CLM – Streamlining the sell side contract process »

Getting the Most Out of a Trial

03/11/2016

Free Trials are often part of the search for new systems. Who doesn’t want to take that new car for a test drive just to make sure it’s EVERYTHING you wanted?! For purchasing a new car, this is a great idea. When it comes to evaluating CRM solutions, it can ... Continue reading Getting the Most Out of a Trial »

Infor Excellence in Action Awards Nominations Open

03/09/2016

You’re doing some beautiful work with Infor solutions. You work hard to get to market, build strong business relationships, and realize sustainable success. That deserves recognition. An Infor Excellence in Action Award is one way to get it. If your organization has used Infor solutions to drive innovation or make ... Continue reading Infor Excellence in Action Awards Nominations Open »

Infor a Winner on CRM Watchlist 2016

Infor has been named a winner on the 2016 CRM Watchlist of top customer relationship management vendors. This year, 131 companies competed, and Infor is one of the winners. Greenberg describes the winners as “a formidable presence in the market … a company that has a great value, not just ... Continue reading Infor a Winner on CRM Watchlist 2016 »

Win CRM user adoption by Tuning into WiiFM

02/25/2016

The old sales joke is - Everyone’s favorite radio station is WiiFM. Your Internal Customer has to know “What’s In It For Me” – WiiFM, to Buy-In The CRM project manager must Tune in to what users want to hear. **Management wants Reports – Users Don’t want to do reports ... Continue reading Win CRM user adoption by Tuning into WiiFM »

Come again?

02/23/2016

I had a humbling experience the other day. I found myself with an (all too rare) opportunity to get feedback directly from customers on some messaging we had put together to support an upcoming product launch. Things were going well until we came to a couple of sentences that put ... Continue reading Come again? »

Avoiding CRM Information Overload

02/22/2016

When viewing a CRM demo, it is easy to get sucked into all of the cool and flashy features. But there is a fine line between *amazing* and overload. While the idea of one system doing EVERYTHING you could possibly need, it can also become a daunting task to implement ... Continue reading Avoiding CRM Information Overload »

Integrated CRM and ERP is all the rage… find out 5 key steps to evaluating the right solution for you

02/17/2016

At Infor, we understand that the buying process can be different when evaluating multiple products that work together. Here are a few ideas to help simplify things and make the decision-making process easier for everyone involved. Don’t Skip the Discovery If you’re a current Infor ERP customer evaluating the addition ... Continue reading Integrated CRM and ERP is all the rage… find out 5 key steps to evaluating the right solution for you »

Share your story at Inforum 2016

02/16/2016

Do you have a great story about how your organization is using Infor products? We would love to have you share your Infor software knowledge and expertise, as there is no better source of information than the people who use our products on a daily basis—you, our customers. Call for ... Continue reading Share your story at Inforum 2016 »

Were your Retail holiday marketing dollars maximized to the fullest?

02/12/2016

In the past I used to work with the Marketing Departments of many retailers. This end of every calendar year was filled with excitement as their marketing plans were deployed and results were pouring in. The top marketers were taking note of the strategies that worked well and those that ... Continue reading Were your Retail holiday marketing dollars maximized to the fullest? »

Find out how to make complex configurations easy

02/10/2016

In an age when customers expect to be able to make their own choices, offering a range of options and features can be a major competitive advantage. In order to achieve this level of customization, leading manufacturing companies are deploying configure-price-quote (CPQ) software, which is the key to making mass ... Continue reading Find out how to make complex configurations easy »

The Things We Carry

01/20/2016

A couple of summers ago, my six-year-old daughter decided to run away. The cause was nothing out of the ordinary – a disagreement with her older brother and sister, who came gleefully running in to inform me of the situation and declare themselves absolutely innocent of any wrong-doing. I walked ... Continue reading The Things We Carry »

Awaken the selling force with mobile CRM

01/19/2016

Do you feel like you have the talent to be a true force in your industry but you can’t seem to execute? You need a CRM solution that allows you anytime and anywhere access to give your team the tools to become that force and win more business. Raise your ... Continue reading Awaken the selling force with mobile CRM »



About this Blog

Welcome to the Customer Experience Suite blog.  Follow this blog to learn about valuable industry insights, product announcements, events and more. Infor Customer Experience suite helps organizations integrate customer data, accelerate customer engagement and gain a complete view of their customers. Click here to learn more.

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