Infor Customer Experience Suite Blog

The Things We Carry

01/20/2016

A couple of summers ago, my six-year-old daughter decided to run away. The cause was nothing out of the ordinary – a disagreement with her older brother and sister, who came gleefully running in to inform me of the situation and declare themselves absolutely innocent of any wrong-doing. I walked ... Continue reading The Things We Carry »

Awaken the selling force with mobile CRM

01/19/2016

Do you feel like you have the talent to be a true force in your industry but you can’t seem to execute? You need a CRM solution that allows you anytime and anywhere access to give your team the tools to become that force and win more business. Raise your ... Continue reading Awaken the selling force with mobile CRM »

Put your customers in the driver's seat with Infor CPQ

01/18/2016

Whether youre selling construction, agriculture equipment, or specialty vehicles, you can boost deal sizes, increase win rates, and enhance top-line sales with a technology-driven quotation and sales process that promotes customer engagement. Leading companies trust Infor CPQ to help them build comprehensive product models that make the selection of their ... Continue reading Put your customers in the driver's seat with Infor CPQ »

MRM to the rescue of Marketing Departments

01/15/2016

We hear more and more about Marketing Resource Management. Can we really make a MRM project profitable? To better understand the challenges and motivations of organizations implementing MRM solutions here is some food for thought. Deliver more in a more complex environment In the actual context of crisis, marketing teams ... Continue reading MRM to the rescue of Marketing Departments »

Starting the year of right… Infor CX suite accolades

01/13/2016

What better way to start the year then with a few accolades from industry experts. The Infor Customer Experience (CX) Suite is comprised of products that deliver alignment and operational efficiencies across all departments. The result is optimal strategy execution and consistent customer experiences that will increase customer and brand ... Continue reading Starting the year of right… Infor CX suite accolades »

8 ways to make CRM stick

01/11/2016

Do youhave a CRM solution? Do you use it? Do you like it? Is it just something you use to keep the boss happy? Whoa, lots of questions, but all with a purpose. Really, one key underlying and larger question (in my opinion) is—why would a company invest money in ... Continue reading 8 ways to make CRM stick »

Make customers your top priority in 2016

01/05/2016

We all make New Year’s resolutions. Some of us even keep them. When are we actually successful in completing them? Well in my experience it has been when I had a specific goal, had some metric to track my progress towards and then actually did it!! The more public (by ... Continue reading Make customers your top priority in 2016 »

Be a CRM master

12/22/2015

How many times have people said, “I don’t want to be held captive by my CRM system”? A lot – and it always makes me chuckle. So let’s examine that statement. Just Ask: How many hours a day does an average worker use a computer, tablet, and Smartphone? [Insert your ... Continue reading Be a CRM master »

Dunlop Aircraft Tyres: A CRM case study on geographic expansion

12/02/2015

Within the past 10 years, Dunlop Aircraft Tyres Ltd has significantly grown its operations and improved customer relationship management to support that growth. Dunlop Aircraft Tyres is the UK’s only dedicated aircraft tyre manufacturer and retreader. Dunlop manufactured its first aircraft tyre in 1910. In 1996, the aircraft tyre division ... Continue reading Dunlop Aircraft Tyres: A CRM case study on geographic expansion »

The 3 X Factor – Drive CRM Adoption

11/24/2015

It is critical that during the CRM deployment and training process, your carefully engineer the Ah-Ha moments for your user community. These moments will crystalize the intent and purpose of why the CRM implementation is happening. The key is making the CRM system about the user experience and not about ... Continue reading The 3 X Factor – Drive CRM Adoption »

Relying on Outlook can cause CRM Underachievement

11/12/2015

Microsoft Outlook remains as one of the most heavily used tools in business today. It successfully manages Inbox, Calendar Contacts for millions each day. So you may ask yourself how can I say, Infor CRM has a deep and rich Outlook integration and then claim it causes users to underachieve ... Continue reading Relying on Outlook can cause CRM Underachievement »

Infor CRM is #1 on SelectHub Leaderboard

11/11/2015

Let the “we’re #1 chants begin”! We are very excited with the news that Infor CRM has been placed #1 on the SelectHub Leaderboard, a representation of leading CRM software vendors. SelectHub’s Leaderboard is formulated through a careful review of a collection of resources. The leaderboard includes a combination of ... Continue reading Infor CRM is #1 on SelectHub Leaderboard »

Top 3 reasons to register to Omni-Channel Campaign Management Webinar

11/05/2015

You may have heard the Omni-channel Campaign Management team has recently launched new software. In the last month, the teamreleased Omni-channel Campaign Management 10.1.and the response from our customers and prospects has been filled with excitement. Marketers from a variety of industries have been interested in the functionality this new ... Continue reading Top 3 reasons to register to Omni-Channel Campaign Management Webinar »

How to combat Marketing Fatigue

11/03/2015

Over the last ten years there have been many changes in technology and customer behavior that have made it easier and less expensive to communicate with customers. Especially through digital channels. Many marketers have taken the approach that if they continually target customers with offers, a certain percentage will respond, ... Continue reading How to combat Marketing Fatigue »

Marketers: It’s time to own the customer experience

10/29/2015

In today’s world, customers expect to receive relevant offers in real-time with personalized content on the channel of their choice—both when and where they want it. That’s why, as marketers, we are seeing the shift in our mission to “customer experience management.” But we know it isn’t easy. We all ... Continue reading Marketers: It’s time to own the customer experience »

9 reasons to attend Inforum Europe in November

10/22/2015

Inforum Europe is the place to be for people looking to improve the customer experience their company provides. Whether you are in sales, marketing, customer service or the management team, the customer experience technologies you use are critical to your revenue, profit and your customer happiness ratings however you measure ... Continue reading 9 reasons to attend Inforum Europe in November »

CPQ: The Heart of the Customer Experience

10/20/2015

I recently attended a Gartner conference in San Diego that was centered around the customer experience. Several vendors and products were featured at the conference, everything from CRM to holistic support systems that listened to social media and intercepted issues as they became prevalent were featured to help companies become ... Continue reading CPQ: The Heart of the Customer Experience »

10/14/2015

The 2015 Infor Next San Diego conference is now underway. Customers are gathered in San Diego, CA focused on all aspects of Infor, and @InforCRM, @InforMarketing, and @InforCPQ are thrilled to be part of such a great event. This is a tremendous opportunity to share the latest Infor Customer Experience ... Continue reading »

Announcing Omni-Channel Campaign Management 10.1

10/08/2015

When you are a Product Manager, there is little that is more exciting than the launch of a new product. Infor released the latest version of Omni-Channel Campaign Management, formerly known as Infor Epiphany Outbound Marketing. This release is filled with new features that have been requested and defined by ... Continue reading Announcing Omni-Channel Campaign Management 10.1 »

Best practices for Marketing Resource Management

10/01/2015

It is very easy for marketers to become overwhelmed when thinking about all the components and coordination which are required to execute a successful marketing campaign. First and foremost, delivering a great customer experience requires the development of marketing assets in a variety of formats, often localized and specialized by ... Continue reading Best practices for Marketing Resource Management »



About this Blog

Welcome to the Customer Experience Suite blog.  Follow this blog to learn about upcoming events, product announcements, valuable industry insights, and more.   Infor Customer Experience suite includes CRM, Configure Price Quote, Contract Lifecycle Management, service management, marketing resource management, real-time interaction management and campaign management. Click here to learn more.

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