Infor CRM

Social Media/CRM

What's the Difference Between Social Media and Social CRM?

11/09/2010

Guest post by Venson Kuchipudi, Sr. Director, Social Computing Strategy, InforI often get asked “What’s the difference between social media and Social CRM (SCRM)?”The fact is that CRM is inherently meant to be a social interaction. However, to date, the tools and processes in place have largely been one way—from ... Continue reading What's the Difference Between Social Media and Social CRM? »

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The Epiphany blog links Infor's CRM experts with our customers, prospect and partner to share ideas and information on customer experience topics and technology.

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