Infor CRM

The Customer Experience

Outbound Marketing Enhances Lead Management, Event-Based Marketing and E-mail Campaigns

02/28/2011

Jackie Palmer, Senior Product Manager: CRM Marketing Solutions, Infor As a direct result of feedback from Epiphany customers, Infor is delivering new capabilities to improve the effectiveness of marketing campaigns with the release of Outbound Marketing 7.2.2, part of the Infor CRM Epiphany suite. The enhancements in this release give ... Continue reading Outbound Marketing Enhances Lead Management, Event-Based Marketing and E-mail Campaigns »

New Epiphany Shopping Advisor: The Talk of NRF…Now You Can See It Live

02/10/2011

Jackie Palmer, Senior Product Manager: CRM Marketing Solutions, Infor At the National Retail Federations 100th Annual Convention and Expo in January, Infor announced the general availability of CRM Epiphany Shopping Advisor. With this product, retailers and e-commerce service providers can deliver personalized and more relevant product and marketing offers to ... Continue reading New Epiphany Shopping Advisor: The Talk of NRF…Now You Can See It Live »

Mobilizing Your Sales Force with CRM

10/26/2010

Guest post by Clark Green, Director, Marketing, Infor CRM Epiphany Smartphones have changed the way we communicate and interact on both a personal level and a business level. And with the advances in mobile technology and data bandwidth, it’s even easier now to envision how your sales force, or any ... Continue reading Mobilizing Your Sales Force with CRM »

Building a Business Case for a Proactive Customer Retention Program

07/13/2010

Guest post by Kim Garrett, Marketing Program Manager, Infor CRM Epiphany With so many options in the marketplace, communications, media, and entertainment (CME) consumers are presented with bigger, better, faster offers all the time. It’s your job to keep your customers satisfied with products, service, and overall experience. Every interaction ... Continue reading Building a Business Case for a Proactive Customer Retention Program »

Strategies for Driving Your Business and Delivering a World-Class Customer Experience

05/20/2010

Guest post by Kim Garrett, Marketing Program Manager, Infor CRM Epiphany Staying in touch with the human element and doing the right thing by your customers—not just your company—is a philosophy that many successful organizations follow. Customers are a scarce resource—you never have a backup reserve of them—so you want ... Continue reading Strategies for Driving Your Business and Delivering a World-Class Customer Experience »

NYC Seminar: Improve Customer Experience to Increase Retention

10/22/2009

Infor CRM Epiphany Executive SeminarDate: Thursday, November 19, 2009 Time: 4:30PM-8:00PM ETLocation: Grand Havana Room, 666 5th Avenue, #39, New York, New York 10103-3999 (212) 245-1600 www.grandhavana.com Join Navy Federal Credit Union, Forrester Research, and Infor in Midtown Manhattan to learn how market dynamics have forced radical, innovative, and groundbreaking ... Continue reading NYC Seminar: Improve Customer Experience to Increase Retention »

About this Blog

The Epiphany blog links Infor's CRM experts with our customers, prospect and partner to share ideas and information on customer experience topics and technology.

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