A Better Way: Why I Joined the InforNation

Fresh starts often give us the opportunity to take a look back. As I recently made the decision to join Infor as its CMO, I reflected on my 30 plus years in the technology industry. Although I've only got a few gray hairs to go along with the experience, I really have seen my share of products and companies come and go.  In many ways, this business is the same today as when I started my first gig selling big iron at Burroughs. The purpose of technology is to make our customers’ world better. Easier. More productive. More profitable. 

I find it ironic that while the aim of business software is to make you more efficient, streamline processes and improve your bottom line, doing business with most software companies is slow, disruptive and expensive. Somewhere along the line, these big software companies shifted their focus from the customer to themselves. They became bloated, arrogant and very frustrating to do business with.

Customers today are looking for a better choice. An alternative from the Big ERP guys who talk at their customers instead of really listening. We are that alternative.

Infor has never been a conventional software company – nor will we ever be. We think that is a good thing, and our customers tell us it is. By thinking differently and listening to our customers’ needs, we are on an active journey to offer a better choice and change what people expect from a business software company.

Many have already joined us in our challenge to Big ERP. As part of the InforNation you are in charge of your own software destiny. You choose the software and determine the timeline – from the initial implementation to every additional product add-on and upgrade. You decide what makes the most business sense for your company – every day and every step of the way.  Because we understand it’s not about us but about you, your business and your goals. Our role is to support you throughout the life of your software investment. To make your world better.

It’s an exciting time to be in our industry, and it’s an exciting time to join this great team that puts the voice of the customer first in everything we do. Isn’t it time we turned Big ERP on its head?

Posted By Robert Humphrey, Senior Vice President and CMO