There's No Better Testament than Customer Feedback
The best
source of information about the quality of your products and services is your
customers, of course. That’s why
I’m so excited about the customer feedback we’re getting from the Infor Flex
program.
It’s clear from conversations with our customers that Infor Flex is helping solve real-world business challenges. We are doing that two ways: 1) by giving the customers choice, and; 2) by providing solutions that enable change and growth. This is possible because the software is enabled with Infor’s unique Open SOA (Service Oriented Architecture). It is event-driven and lets users quickly take advantage of innovations.
Such flexibility is especially critical in today’s challenging business environment. That’s certainly the sentiment of Joseph Marcoz, IT director at Mitsubishi Electric Power Products Inc., a leading U.S. supplier of equipment, systems and services to utilities and industrial companies. Through Infor Flex, Mitsubishi Electric is upgrading the Infor ERP SyteLine software it has used since 1997 to version 8.0 from version 6.0 and implementing complementary products such as Infor EAM, Infor PM 10 and Infor Expense Management to extend its functionality.
“We are re-evaluating all of our business processes and streamlining them greatly. We’ll be able to take all the silos of information that exist outside of ERP SyteLine and centralize the data in one location,” Joe explained. “Additionally, Infor Open SOA will give us the opportunity to collect and analyze data outside the walls of traditional ERP systems, giving us the ability to make informed, real-time decisions.”
I was also pleased to hear they are very happy with the customer service they are receiving. Our industry-specific expertise is not accident. It is key in how we create customer-choice and help with execution. “We looked at other systems but ERP SyteLine is a good manufacturing tool that supports our operations very well,” Joe added. “I’m also happy with the support that Infor and its consultants give us. Most of them are from the industry and they’ve lived what we’re experiencing or they’ve worked with other customers who face the same challenges we do.”
We are very different from the Big ERP vendors in what we offer and how we treat our customers , and I think our customers value that. “We’re a mid-sized business and we like that ERP SyteLine isn’t a monster of a system that would get us bogged down in processes. It’s flexible so that we can adapt our processes and systems when necessary to meet any challenge,” he continued.
“Besides,” he said, “I know and have worked with the group of people at Infor that I need to talk with, whether it’s in software, services or consulting. They make things happen.”
Posted By Dennis Michalis, Corporate Senior Vice President
