The
move-in/move-out process can be particularly difficult on residents. And many
government agencies are attempting to meet the needs of the 21st-century customer with
an information technology (IT) infrastructure designed and implemented 10 to 15
years ago when the state-of-the-art in IT was less advanced and each agency’s
challenges and pressures were less demanding.
But
in recent years, there have been significant advances in both IT architecture and
functional capabilities that improve the ability of government agencies to
address inefficient operational processes caused and perpetuated by outmoded IT.
Advances
have been made in billing applications that now allow standard customer
servicing processes, including capturing, processing, and responding to citizen
inquiries, over the phone, by email, and online. Having a comprehensive billing
system in place is essential to creating a smooth transition for citizens
during the move-in/move-out process.
This
on-demand webinar focuses on the move-in/move-out process and covers the behind-the-scenes setup that's critical to any CIS billing system. You’ll
see how customer service reps are able to take in calls and move customers in
and out easily with just a couple of mouse clicks.
Posted by Carlos Thomas, Solutions Director, CIS Billing, Public Sector
Group
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