Intelligent Government

Guest post by Bernard P. Tisserand, Director, Professional Services, Infor Public Sector Group

Every day, untold numbers of government professionals crisscross jurisdictions working for their communities to inspect, verify, approve, authorize, and conduct all kinds of other duties for the millions of items that make up their governmental infrastructure. Getting current, factual, and meaningful information much like we’re accustomed to in our personal lives—anywhere, anytime—is the new expectation in business.

Smartphones have changed the way we communicate and interact on both a personal and business level. Personally, I can’t function without my smartphone. With its instant access to the Internet, my email, music collection, and a host of other useful (and guilty pleasure) apps, it’s my lifeline to the world. And with the proliferation and power of mobile devices skyrocketing, many agencies are adopting a mobility strategy for their field employees and issuing handheld devices to help complete their daily tasks.

In the past, workers armed with notepads, cameras, and inspections forms went about their daily routines. But now, these little handhelds are the only devices that field employees need to perform their duties, with almost instantaneous results and communications to their agencies.

But government agencies are not the only workers taking advantage of mobile technology. Companies that work closely with these agencies, such as Infor and our PSO government services techs, are also using the latest technology available in smartphones to provide better, faster service.

Infor’s PSO government services technicians and analysts have taken the forms of the past and the logic needed to make them meaningful to make a workable solution within the little handheld that can ...

What trends have you seen toward integrating mobility in government agencies? What are your plans for adopting a mobile strategy to mobilize your field workers? What challenges and/or benefits do you see for your agency?

Leave a comment to this post with your thoughts.