Intelligent Government

CIS Billing

CIS Billing Meter Reading Boot Camp

07/29/2010

When I hear the words “boot camp,” it brings to mind images of intense training with never-ending calisthenics, lots of running, and really bad food in the mess hall.We all realize that analyzing meter readings has typically been a tedious, manual process taking days, if not weeks, to pore through ... Continue reading CIS Billing Meter Reading Boot Camp »

CIS Billing Customer Move-In/Move-Out Process and Setup

07/01/2010

The move-in/move-out process can be particularly difficult on residents. And many government agencies are attempting to meet the needs of the 21st-century customer with an information technology (IT) infrastructure designed and implemented 10 to 15 years ago when the state-of-the-art in IT was less advanced and each agency’s challenges and ... Continue reading CIS Billing Customer Move-In/Move-Out Process and Setup »

CIS – Utilities – Engineering, “Huh?”

06/25/2010

I’ve been in the utilities software business for 12 years. Normally, when I visit a customer or prospective customer site to talk with the “billing” people and I mention the word “permits,” they say, “Huh? What’s a permit? Oh, you mean that stuff where we have people fill out applications? ... Continue reading CIS – Utilities – Engineering, “Huh?” »

Who Owns Your Water Meter?

04/29/2010

If you’re a city, county, or water utility you’re probably saying, “Is this a serious question?”The answer to your question is YES.And the answer to my question to you is probably, “I don’t know…”Yes, you own the physical water meter in the ground, but the real question is, “Who actually ... Continue reading Who Owns Your Water Meter? »

Planning for Your Goals

12/03/2009

“A goal without a plan is a dream.” Herman Edwards, Former NFL Player and CoachI was listening to ESPN Radio not long ago and former NFL player and coach Herm Edwards was talking about goals and planning, and it made me think about you and your business challenges. In life ... Continue reading Planning for Your Goals »

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