Q: How are service request(s) and work order(s) linked together? A: There is a one-to-many association of service requests and work orders in Hansen 8. Many service requests can be linked to a parent request and then to a work order. In Hansen 8.2.2, when a work order is completed ... Continue reading The Dr Is In: Linking service request(s) and work order(s) »
Guest post by Bernard P. Tisserand, Director, Professional Services, Infor Public Sector GroupEvery day, untold numbers of government professionals crisscross jurisdictions working for their communities to inspect, verify, approve, authorize, and conduct all kinds of other duties for the millions of items that make up their governmental infrastructure. Getting current, ... Continue reading The Little Handheld That Can … »
Q: Can Hansen 8 Call Centre be used with v7.x? A: Not directly. But you can use Call Centre through integration with Hansen 8 Service Request and v7.x Service Request.Help the Infor Hansen community. Share your tips and tricks for Hansen 8 Call Centre. ... Continue reading The Dr Is In: Hansen 8 Call Centre and v7.x »
Guest post by Michael Rivera, Business Solutions Consultant, Regulatory Solutions, Infor Public Sector GroupIve been asked this question many times by Hansen 7 users, and as a knee-jerk reaction Ive always responded with “Duh, ADO (ActiveX Data Objects) is the way to go.” Unfortunately, version 7 users may not have ... Continue reading To ODBC or Not to ODBC ... that's the question »
As you’re riding around the average town these days, I’m sure you’ve noticed the signs saying “Your stimulus dollars at work.” These are examples of direct government monies in action, often relating to road overhauls, new bridges, and more. These monies are helping fix an extensive infrastructure that’s in dire ... Continue reading Implementing Sustainability with Stimulus Dollars »
Q: How does GIS work in Hansen 8 Call Centre? A: Hansen leverages the agency’s geographical information system (GIS) through Hansen 8 GeoAdministrator and displays the location of the service request in Hansen 8 Call Centre as the address is validated. Conversely, GIS also displays all service requests within a ... Continue reading The Dr Is In: GIS and Hansen Call 8 Centre »
We know that state and local governments are struggling to provide services such as licensing and permitting activities at the same time that the tax base and revenues are declining and staff is being cut. Yet licensing and permitting are revenue-generating services. How can governments overcome this Catch-22?Compounding this vicious ... Continue reading Licensing and Permits: It’s a Catch-22 for Government »
Q: What’s the hand-off between Hansen 8 Call Centre and Hansen 8 Service Request? A: Infor Hansen 8 Call Centre takes a call in and saves it as a service request, returning an SR#. Help the Infor Hansen community. Share your tips and tricks for Hansen 8 Call Centre and ... Continue reading The Dr. Is In: Hansen 8 Call Centre and Service Request »
OK, so almost everybody on the planet has now heard about the cloud, or cloud computing. It seems to be the latest technology buzz, but what is it really? Is it a new description for the Internet? Is it a Software as a Service or SaaS model? Is it just ... Continue reading What about the Cloud? »
Q: When will PACP functionality will be available for Sewer Asset Inspections? A: There are two aspects to this question. First, there have been modifications to the product to support PACP compliance, such as adding clock position and other fields to the standard inspections. Beyond product, there are configurations that ... Continue reading The Dr. Is In: PACP for Sewer Asset Inspections »
