The questions below are from the QA session of a recent Infor webinar, Introducing Citizen Smartphone Requests for Infor Public Sector. In case you missed it, you can view the recording here. Q: How is the addition and/or modification of new request types handled? Do we have to go to
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Q: Can the Infor Hansen Cashiering module be used without using the CIS Billing system? A: The Infor Hansen Cashiering module can only be used with the CIS (customer information system) and CDR (community development and regulation) products. Cashiering is primarily used to pay bills and accounts from the CIS
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Q: Can log types carry over to a work order from a service request? A: Yes, you would have to set up a rule in Workflow Manager to populate the log on the work order from the service request as long as the log type value is duplicated in the
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Q: How are service request(s) and work order(s) linked together? A: There is a one-to-many association of service requests and work orders in Hansen 8. Many service requests can be linked to a parent request and then to a work order. In Hansen 8.2.2, when a work order is completed
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Q: Can Hansen 8 Call Centre be used with v7.x? A: Not directly. But you can use Call Centre through integration with Hansen 8 Service Request and v7.x Service Request.Help the Infor Hansen community. Share your tips and tricks for Hansen 8 Call Centre.
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Q: How does GIS work in Hansen 8 Call Centre? A: Hansen leverages the agency’s geographical information system (GIS) through Hansen 8 GeoAdministrator and displays the location of the service request in Hansen 8 Call Centre as the address is validated. Conversely, GIS also displays all service requests within a
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Q: What’s the hand-off between Hansen 8 Call Centre and Hansen 8 Service Request? A: Infor Hansen 8 Call Centre takes a call in and saves it as a service request, returning an SR#. Help the Infor Hansen community. Share your tips and tricks for Hansen 8 Call Centre and
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Q: When will PACP functionality will be available for Sewer Asset Inspections? A: There are two aspects to this question. First, there have been modifications to the product to support PACP compliance, such as adding clock position and other fields to the standard inspections. Beyond product, there are configurations that
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Q: In setting up activity codes in Infor Hansen, can common tasks be predefined and selected for more than one activity? Each time I select a task to add to an activity and save it to the activity, my task list duplicates. A: Yes, you can reuse tasks. If you
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Several months ago we introduced the idea of the Doctor Is In to offer idea and solution exchanges for our Hansen customers. In January, we began hosting monthly The Doctor Is In live chat webinars to provide Hansen users a forum to ask questions and take away different strategies and
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